Frequently Asked Questions ❓

Q: What is Prism for?
A: Prism is a place to share love, support, experience, and peer guidance. However, please understand that Prism is not a substitute for professional counseling. 

Q: Is Prism free?
A: Yes! ($0 to be specific.)

Q: Can I remain anonymous on Prism?
A: Absolutely. You will never have to reveal anything relating to your identity, so be as honest as you want!

Q: What is the difference between the two sign up options? Which one should I sign up for?
A: Prism offers two sign up options: ‘I want someone to talk to’ and ‘I want to give my support’ (this role is also referred to as Listeners). Prism always pairs the two types of users together in the chat room. The first option is for anyone dealing with LGBTQ+-related issues seeking support and friends to talk to. Users with this role are able to receive guidance and support, and gain confidence with their issues. The second option is for users who would much rather give support to members of the community registered under the first option. Users registered under this option are usually members of the LGBTQ+ community who are confident, experienced, and as a result, are willing to support those who aren’t. However, this role is for anyone who would like to listen to and support their friend on the other side!

Q: What is the The Feed?
A: Prism offers The Feed for you to find out more about all things LGBTQ+! It’s basically a compilation of loads of uplifting, inspiring stuff we’ve found. You can access entertainment like recommended movies, books and articles, as well as suggestions on how to meet others or seek further information!

Q: Do I have to be LGBTQ+ to seek support on Prism?
A: No. Prism does not exclusively support people who are definitely LGBTQ+. If you are questioning or unsure, you are very welcome to seek support on Prism. If you have a friend or family member with LGBTQ+-related issues, you are welcome to seek support on Prism on their behalf. However, remember that there IS a focus on LGBTQ+-related issues, so you probably won’t be able to receive veterinary advice for your sick parrot!

Q: Do I have to be LGBTQ+ to be a listener?
A: No. Prism absolutely welcomes supportive, empathetic allies who would like to give support in any way they can!

Q: Can I choose who I talk to?
A: Yes. Under the Community page, you can message anyone you see. You can even use the search filter to find people who are most similar to you!

Q: Can I have conversations with more than one person?
A: Yes. You can message as many people as you like. All your conversations are stored in your Inbox.

Q: Can I create group conversations?
A: No. Prism does not offer this option at the moment.

Q: How can I be a good listener?
A: Just head over to About > Listener Guide when you’re logged in!

Q: What do I do if someone is being disrespectful or rude?
A: To keep Prism a welcoming and pleasant community for all, we have an Alert button which allows you to tell us about any users who are misbehaving. This will then prompt Prism to take action against that user. Moreover, the Block button is also readily available to prevent further conversation.

Q: What do I do if I don’t know much about someone’s issue?
A: If you do not have sufficient knowledge or experience to guide someone, you should simply tell them and refrain from trying to give advice. Rather, try to show understanding and be supportive.

Q: What do I do if someone’s issue seems too much for listeners to handle?
A: If someone seems to need to professional counseling, please use the Alert button to tell us about the situation.

Q: What if I don’t want to tell my listener something?
A: You don’t have to. Prism is a completely anonymous platform which may allow you to freely express your mind. However, please do what you feel is right, and if sharing that particular something will make you feel worse then it is totally fine to keep it to yourself. Don’t forget to respect yourself too! Prism also offers a curated Resources page for you to look at if you don’t feel like talking at the moment.

Q: What if you didn’t answer my question?
A: Sorry! Please contact us by emailing contact@prismchat.com

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